At ROHIT’S, customer satisfaction is extremely important to us. We carefully make, pack, and ship every box with the intention that it arrives fresh and in excellent condition.
While some delivery circumstances are outside our control, we will always make a reasonable effort to understand what happened and support our customers fairly. If you experience a problem with your delivery, please contact us. We will review the circumstances and do our best to find an appropriate solution.
Where We Ship
ROHIT’S currently ships within the contiguous United States only.
We do not currently ship to Alaska, Hawaii, U.S. territories, international destinations, or locations that cannot accept delivery from our available carriers.
Processing Times
Our mithai is handmade in small batches. Orders usually ship within two to three business days, although shipping may take up to five business days.
Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the following business day.
Processing times may be longer during holidays, festivals, promotional periods, periods of unusually high demand, severe weather, or other circumstances outside our reasonable control. When applicable, special processing schedules and holiday-order deadlines will be displayed on our website.
Processing time is separate from the carrier’s delivery time.
Shipping Options and Delivery Estimates
Available shipping methods, estimated delivery dates, and shipping charges are shown at checkout based on the order and delivery address.
Delivery dates are estimates provided using available carrier information and are not guaranteed. Once an order has been accepted by the carrier, delivery may be affected by weather, carrier disruptions, seasonal demand, road closures, or other circumstances outside our control.
If a delivery problem occurs, we encourage you to contact us. Although we cannot control the carrier, we will make a reasonable effort to help investigate the issue.
Order Tracking
Once your order ships, tracking information will be sent to the email address or telephone number provided at checkout.
Tracking information may take up to 24 hours to become active after a shipping label is created. Receiving a shipping confirmation does not always mean the carrier has physically received or scanned the package.
Refrigeration and Warm Deliveries
Please refrigerate your ROHIT’S mithai promptly after delivery.
Your order may include an ice pack to help manage temperature during transit. It is normal for the ice pack to be partially or completely melted when the package arrives. A melted ice pack by itself does not mean that the product is spoiled or unsafe.
Our products and packaging are designed to remain suitable during normal transit conditions. If your order arrives unusually warm, visibly damaged, or with signs that the product may have been compromised, please refrigerate it and contact us promptly at namaste@rohits.com.
Please keep the product and packaging while we review the issue. We may request photographs or additional information to help us understand what happened and determine a fair resolution.
Weather and Carrier Delays
Occasionally, deliveries may be delayed by severe weather, natural disasters, carrier disruptions, seasonal shipping volumes, or other events outside the reasonable control of ROHIT’S.
While we cannot guarantee or take responsibility for carrier performance, we understand that delays can be particularly concerning when food is being delivered. Weather-related and carrier-delay concerns will therefore be reviewed individually.
We will make every reasonable effort to assist customers, while also considering the tracking history, length of the delay, condition of the product, delivery location, and other relevant circumstances.
Shipment Delays Before Dispatch
If we are unable to ship your order within the processing period promised at the time of purchase, we will contact you with an updated shipping estimate.
You may choose to accept the revised shipment date or cancel the unshipped order for a full refund.
Damaged or Spoiled Products
If your order arrives damaged or appears spoiled, please contact us promptly at namaste@rohits.com.
To help us resolve the matter efficiently, please provide:
· Your name and order number;
· A brief description of the problem; and
· Photographs of the shipping box, packaging, shipping label, and affected product, if available.
Please retain the product and its packaging until we have completed our review.
We review each claim fairly and individually. Depending on the circumstances, an appropriate resolution may include a replacement, refund, store credit, or another reasonable solution.
We may be unable to replace or refund products when the concern results from normal product variation, a melted ice pack without evidence of damage, failure to refrigerate the product promptly, an incorrect address, or damage occurring after confirmed delivery.
Nothing in this policy limits any consumer rights that cannot legally be waived.
Lost Packages
If tracking does not show delivery and the carrier confirms that a package has been lost, ROHIT’S will replace the affected order at no additional charge or provide another appropriate resolution.
A package will not be considered lost solely because tracking has temporarily stopped updating. We may need to allow the carrier reasonable time to locate the package or complete an investigation.
We will support customers through this process and provide available updates whenever possible.
Packages Marked as Delivered
If tracking shows that your order was delivered but you cannot locate it, please:
1. Confirm that the shipping address on your order is correct;
2. Check around the delivery location;
3. Ask household members, neighbors, building management, or reception staff;
4. Allow until the end of the delivery day for the package to appear; and
5. Contact the carrier for delivery details.
Once the carrier confirms delivery to the address provided at checkout, ROHIT’S is generally not responsible for theft, loss, misplacement, or damage occurring afterward.
However, customer satisfaction remains important to us. If you still cannot locate your order after completing the steps above, please contact us. We will review the available information and make a reasonable effort to help.
Incorrect or Incomplete Addresses
Please carefully check your shipping address before completing your purchase. Customers are responsible for providing a complete and accurate address, including any apartment, suite, unit, gate, or access information.
If you notice an error, contact us as quickly as possible. We will gladly attempt to correct the address if the order has not entered fulfillment, although changes cannot be guaranteed once processing has begun.
ROHIT’S is not responsible for loss, delay, spoilage, or failed delivery caused by an incorrect or incomplete address supplied by the customer.
If an order must be redirected, returned, replaced, or reshipped because of an address error, the customer will be responsible for the additional shipping expense. Because our products are perishable, returned products generally cannot be resold or resent, and a new product charge may also apply.
We will always review the circumstances fairly and explain any applicable costs before arranging a replacement shipment.
Order Changes and Cancellations
Address changes and cancellation requests must be submitted before the order enters fulfillment.
We will make every reasonable effort to accommodate a timely request. However, changes or cancellations cannot be guaranteed once processing has begun, and orders cannot be cancelled after they have shipped.
To request a change or cancellation, contact [CUSTOMER SERVICE EMAIL] as soon as possible and include your order number.
Refused, Unclaimed, and Undeliverable Packages
Because ROHIT’S mithai is perishable, products that are refused, left unclaimed, or returned as undeliverable generally cannot be restocked or resold.
Shipping charges are normally nonrefundable when a delivery failure results from an incorrect address, refusal of delivery, or failure to accept or retrieve the package. A replacement order may require payment for the replacement product and additional shipping.
We understand that unexpected situations sometimes occur. Please contact us if you believe there are circumstances we should consider. We will review the matter reasonably and fairly.
Our Commitment to You
ROHIT’S is a small business, and every customer and every order matters to us.
We cannot promise that every circumstance will qualify for a refund or replacement, particularly when an issue is outside our control. We can promise that we will listen, consider the facts, communicate honestly, and make every reasonable effort to support our customers fairly.
Contact Us
For shipping questions or assistance with an order, please contact:
ROHIT’S / Swedian Foods
Email: namaste@rohits.com
Mailing address: 301 Bayview Cir, STE 104, Newport Beach, CA 92660
Please include your order number so we can assist you as quickly as possible.